Interestingly, the U.S. Environmental Protection Agency (EPA) did evaluate and approve TST in another product for use to treat swimming pool water. In fact, the EPA awarded TST its highest safety ranking - a "Category (4) Four". At Aidance, we indicate that our skincare products are for topical (external) use only. The amount of TST in Tetrasil is well below the concentrations in the EPA safety studies. 

Is the product FDA approved?

There are often very substantial financial outlays required to take a "drug" product through the FDA. Such resources are often only available to large pharmaceutical companies. According to FDA regulations, such a "drug" product is "intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease". Aidance, a small skincare company, is currently not pursuing this route. 

We consider Tetrasil to fall under the FDA "Cosmetic" product category. Here, products are "intended for the cleansing, beautifying and moisturizing of the human body". Hence, Tetrasil is, as we promote it, a "Multi-Purpose Topical Ointment".  We do not make curative claims. Still, many customers with a variety of skin conditions tell us they have benefited from its soothing and moisturizing properties. They also appreciate its germicidal aspects.

Does this really work?

As we have indicated, Aidance intends the product be used as a Multi-Purpose Ointment chiefly for cleansing and beautifying the skin. Still, the anti-pathogenic and germicidal properties of one of its main ingredients TST (anti-viral, anti-fungal, anti-bacterial) have been recognized and documented by 14 reputable and independent Contract Research Organizations (CROs). Furthermore, Aidance has a very liberal return policy where customer satisfaction is 100% guaranteed, and yet we have experienced very few returns.

How long does it take to work?

For certain conditions, some customers report feeling relief many times on contact. Other conditions and customers tell us it can be a few days until they feel and see improvement in their skin. See condition specific FAQs below or click here.

Your product seems expensive. Why is that?

At Aidance, we compound the finest natural ingredients using trade secret processes to make Tetrasil. We could use lesser grade ingredients, e.g. petrolatum, etc, to lower our costs and pricing, but we feel the investment in the best ingredients makes for the best product. Our high customer satisfaction levels and sales growth support this philosophy.

Applying Tetrasil

How do I know if I am Allergic to Tetrasil?

The most common potential allergen is the TST which is a Silver-Oxide compound. Basically, if you can wear Silver jewelry without a rash breaking out on the skin, it is unlikely you will have a problem. The other all natural ingredients: Jojoba oil, organic wax, and essential oils often have even rarer allergenic effects. Of course, please consult your healthcare professional for all medical advice including advice on potential allergens.

Can I go out into the Sun after its application?

We recommend that any exposed areas that may come in to contact with direct sunlight are covered. Newly applied ointment can yellow or brown with such exposure. Individuals may find that nightly applications are one way to ensure absorption before sunlight exposure or to cover such areas after application.

Should the ointment yellow or darken with such exposure, it can be washed off. Despite discoloration, Tetrasil is still safe and effective.

Will Tetrasil stain or discolor my skin?

Your skin will not be stained. As long as you gently rub in the ointment, it will turn nearly clear. Repeated users with fair skin may see some minute grey TST particles on the applied areas. These can be removed with soap and water. As indicated above, Tetrasil is not a formof ingestible colloidal silver and therefore possible concerns of Argyria (and the bluing of skin tissue) do not apply. Please also see preceding FAQ about sun exposure.

Can I apply Tetrasil to my Scalp?

Customers have used Tetrasil on the scalp. Individuals with a full head of hair should take care not to "over do it" and find an excessive amount of the ointment stuck in their hair. Repeated shampooing is a solution in such an event.

Ordering & Payments

What method of Payment or Credit Card types do you take?

International Customers, you will need to place orders online using a major credit card. Domestic U.S. Customers, we accept money orders and certified bank checks from recognized national institutions/banks.

Currently we accept Master Card, Visa and Discover. In the future we plan on adding PayPal as well as Electronic Check options.

Where do I send my money order or certified bank check?

Certified payments can be sent to: 

Please make sure to include your Telephone No. and Shipping Address. Be sure as well to calculate the correct amount.
We recommend using the "Buy" page and then printing the "Check Out" page with your total amount and order details.

Why is my debit/credit card being denied?

If your order transaction is being denied, please be sure you are entering the correct Street and Zip-code information into your Bill To address fields during your checkout. These need to match what you credit card company has on file.

Alternatively, if you are confident those do match but are still are having problems, and are using a debit card, contact your bank to make sure you have not exceeded your daily spending limit.

If you have a debit card and are still experiencing problems, we strongly suggest that you do not attempt an excessive number of transactions. This may cause your bank to hold funds for up to 24 hours in certain situations. See next FAQ.

My debit card was denied recently but I still see charge(s) on my bank statement !?

For your protection, in the case of a lost or stolen credit/debit card, Aidance verifies that the Billing Street and Zip you entered on the Check Out page match those on file with your card's financial institution. If these do not match, we invalidate the sale transaction.

Unfortunately, in the case of debit cards, this may mean however that your card's financial institution (e.g. Bank) may hold funds in the amount of the attempted charge for up to 24 hours until the electronic banking network communicates that the transaction was invalidated. Rest assured - we do not receive these funds; they have not left your bank account.

In the unlikely scenario that your bank holds these funds for longer than 24 hours, contact us and we will work with you and your bank to demonstrate the sale was cancelled so that those funds are made available to you.

Why has my card been charged before I have received my order?

To keep pace with the volume of orders we receive, we need to be sure of payment when you place your order. Since our commitment is to fill your order within 24 hours (on business days), unless otherwise noted, this is very rarely an issue for customers. For U.S. customers however that are uncomfortable with this policy, we do accept money orders and bank checks from major national banks and institutions.

Where do I return product for a refund?

If for any reason you are dissatisfied with the product purchased from MySkinCure.com and it is within the first 30 days that you have received it, call or email (service @ MySkinCure.com) Aidance Skincare for an RA# and address to return the product for a full refund (less S&H charges) .
   
Please be sure to enclose the Order Confirmation email or other form of identification to speed processing and indicate the reason for its return.

Shipping & Handling

Where's my order?

We ship all orders within 24 hours on business days (unless otherwise posted on the website). Depending on the shipping method you choose (FedEx or US Mail) and where you live, delivery times will vary.

FedEx - Domestic
For FedEx Overnight, for 95% of locales, FedEx delivers by 3pm at the latest the following business day.
There are no deliveries on Saturday or Sunday. Please note that we need to receive your order by 2pm in order
to assure the order is processed for that day.

FedEx - International
Times here can vary based on country as well as the destination country's customs procedures
Barring any customs delays, the delivery window should be 2 to 5 days.

US Mail - Domestic
Our experience with 1st Class U.S. Mail has been 2 to 5 days within the continental United States
Consider we ship from Providence, Rhode Island when setting your expectations.

US Mail - Air Mail/International
Delivery times when shipping internationally via USPS can vary greatly depending on the destination country and its customs procedures. Shipments from the U.S. to Canada or to the U.K. can be fairly quick if not delayed in Customs. Postal strikes in destination countries can also adversely impact deliveries. The general range for this shipping method is 1 to 3 weeks.

How do I track my order?

When your order was shipped, you were emailed a tracking #. If you did not receive this call or contact us at service @ MySkinCure.com and we will send you either the USPS tracking # or the FedEx tracking #.

For USPS (U.S. Mail) tracking, visit www.USPS.com and click on "Tracking".
For FedEx tracking, visit www.FedEx.com

Can you ship to  U.S. Armed Services bases?

Yes, but only using the U.S. Mail (USPS). FedEx does not deliver to APO/FPO addresses. Military designated addresses, APO (Army Post Office) and FPO (Fleet Post Office), allow mail to be delivered to overseas military locations. APO addresses are associated with US Army or Air Force installations. FPO addresses are associated with US Navy installations and ships in the United States.

For your Shipping Address on the  Check-Out page:

• Be sure to enter your full name, grade, and PSC or unit number using the Name and Street fields
• The City must be entered as either "APO" or "FPO"
• The Province Field (instead of State) must be entered with either "AA" "AE" or "AP"
      - AE for Armed Forces Europe, AA for Armed Forces Americas, or AP for Armed Forces Pacific
• You must enter your Zip code.

Each country has its own import restrictions. Some items cannot be shipped to APO/FPO addresses. You must be aware of any such restrictions for the region in which you are stationed.  We have not had any issues yet with Tetrasil.

Can FedEx deliver to my Post Office Box (POB)?

No. FedEx deliveries need a street or building.

I entered the wrong shipping address - can you change it?

Email our Customer Service team (Service@ MySkinCure.com). If we have not already shipped the order we will change the address.
If the shipping address is different from your billing address, we will need to speak to you over the phone to confirm the authenticity of the change. If we have already shipped the order we will need for it to be returned before re-sending.

How is this packaged for Shipping? Is it discreet?

The only identifying information is that it is from us, "Aidance Skincare" with our address and of course your name and ship to address. There are no markings at all which would indicate any manner of sensitive personal use. 

I am outside the U.S.; are there import or Customs issues?

Generally speaking, we rarely experience the shipment being refused by the Customs Office of the destination country. We do our best to meet general documentation requirements.  However, it is possible that certain countries might require additional documentation from you. Such a circumstance is your responsibility. Aidance is not responsible for product being impounded due to customs issues beyond U.S. borders. Order refunds, less Shipping and Handling, will only be given if the product is returned to Aidance.

For those that have concerns about customs delays in their countries, we recommend choosing the International FedEx delivery option and making sure to provide your telephone no. on the Check-Out page.